BPOs (Business Process Outsourcing) is a job that refers to handling another company's back-end process.
In the last decade, there are many companies that have come up in India and are offering many employment opportunities for people.
The jobs mainly involve voice and non-voice processes where agents have to take inbound calls or handle chats and emails Other jobs include data entry, data management, processing services, and many more.
Most of the jobs involve talking directly to the customers and helping them solve their problems.
In this guide, we ranked and reviewed the 20 best BPO, along with our top 3 choices, so that you can pick the best one for you.
Wipro
(Best BPO)
Overall Rating: 4/5
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Genpact
(Best BPO)
Overall Rating: 3/5
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TCS
(Best BPO)
Overall Rating: 5/5
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Top Bpo Companies In India
Want to jump straight to my top picks? My favorite is Tata Consultancy Services and WNS Global Services Private Ltd..
1. Tata Consultancy Services
This Indian Multinational company is one of the most well-known and one of the best BPO companies to work for it. In the all top 10 Bpo company every time TCS stand on no.1.
This second largest Indian company has over 400,000 employees with its headquarters in Mumbai and a huge Office in Bangalore.
A subsidiary of Tata Group, TCS is known as one of the best places to work and has many platform solutions, insight services, enterprise services, and many more.
It has various Branches in India including 17 offices in Mumbai, and 11 offices in Chennai.
9 offices in Kolkata and many more.
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2. WNS Global Services Private Ltd.
With more than 200 clients from all over the world, WNS Global Services Private Ltd. was founded in 1996 as a unit of British airways, With Headquarters in Mumbai,
WNS Global Services Private Ltd. has branches in 30 cities with over 26,000 employees.
In 2004, the company set up more centers in Srilanka and Gurugram in India and later expanded to many parts of India.
The employees have mentioned that the company provides perfect work-life balance and is a good company to work for.
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3. EXL Service
EXL is a company that provides global analytics and digital solutions and has over 100 clients from all over the world.
Founded by Vikram Talwar, in 1999 the company now has over 37,000 employees with headquarters in New york.
The company outsources various platforms such as travel, healthcare, banking, insurance, and many more.
The company has branches in Gurgaon, Jaipur, Kochi, Noida, Pune, and Chennai and is considered as one of the 5 top best BPOs in India.
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4. Wipro BPO
Founded by Hasham Premji, Wipro is considered one of the biggest BPOs in India with over 175,000 employees.
The company was founded in 1945, but the company entered the world of the BPO industry in 2012.
Wipro is now in more than 175 cities spread across 6 continents and is one of the leading companies in India.
The headquarters are located in Bangalore, the company has many branches in over 20 cities in India.
The company has diverse platforms such as Knowledge services, customer management services, and also HR services.
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5. Firstsource Solutions Ltd.
Owned by RP-Sanjiv Goenka group, Firstsource was founded in 2001 with its headquarters in Mumbai.
The company provides various processes like Banking and financial services, Business processes, Telecom and media, customer services, and also healthcare services.
They also provide customized business processes for many of their clients and the clients include Fortune 500 health care companies among many others.
Firstsource has many branches in Bengaluru, Chennai, Indore, and also Mumbai with over 27,000 employees.
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6. Infosys BPO
Now, who hasn't heard about Infosys? With over 150,000 employees in India.
The company has many branches all over the country and also in many parts of the world including the Czech Republic, Poland, Netherlands, and Ireland among many others.
They have many services such as legal processes outsourcing, digital business services, service outsourcing, and provide end-to-end outsourcing solutions.
The headquarters is located in Bangalore and the company has been ranking consistently among top employers of choice and best HR practices.
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7. Aditya Birla Minacs Worldwide Ltd.
The Aditya Birla Group was founded in the year 1857 and has been carried forward by the next generation of the family.
With over 140,000 employees in over 100 countries, the company is engaged in diverse sectors and is also on the list of Fortune 500.
The company is engaged in diverse sectors such as finance, IT, Mining, textiles, agriculture, telecommunications, and much more.
Kumar Mangalam Birla, known as the best CEO grew the company 16 times through his excellent leadership skills.
The headquarters is in Bangalore with branches in Hyderabad, Mumbai, New Delhi, and Chennai.
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8. Aegis Ltd.
Another top BPO in India, Aegis Ltd has many global clients and provides one of the best customer experience management services.
They help provide solutions to help develop customer connections and make strategies.
Aegis has over 37 branches in 7 countries and 35 delivery centers in India.
The company has its headquarters in Mumbai and a branch in Bangalore with over 55,000 employees.
The company is engaged in many diverse sectors including telecom, finance and accounting, human resources, retail, healthcare, and many more.
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9. FUSION BPO SERVICES
With over 10,000 employees, Fusion BPO services provide global business outsourcing.
Established in 2004, the headquarters is in Montreal, Canada, and has many clients including Meesho, Home advisor, Craftjack, and Gravy analytics among many others.
They have diverse processes like Business services, e-commerce, financial services, healthcare services, retail, and telecommunications among many others.
They have a diverse range of call centers that provide services like managing data efficiently, garnering potential customers, and handling technical problems.
The branches are in 25 locations spread across 12 countries with over 250 clients.
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10. VSYNERGIZE
Vsynergize is known to provide global sales and marketing for over two decades and has excellent experience in call center services.
Founded in 2001, the company has branches in San Francisco, Pune, Westborough, and Mass.
They have diverse processes like e-commerce, healthcare, telecommunication, IT, financial services, manufacturing, energy and natural resources, and retail.
With over 10,000 employees, the company has a digital call center where customer service technology helps the employees maintain high standards with a minimal workload.
They also have other facilities like intelligent call routing, recurring task automation, all-powered next steps, and unified customer data.
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11. GO4CUSTOMER
This Noida-based company has branches in Jaipur, Mumbai, Chennai, Ahmedabad, Bangalore, Chandigarh, and Bhopal and also in UK, Houston, and South Tiverton.
This company has over 20 years of experience and has clients such as MSME, BSNL, TIMEX, Hudco, and 6 fortune 500 clients.
Launched in 2004, Go4customer provides services in various verticals like customer product and services, education, financial services, travel and tourism, hospitality and leisure, information technology, non-profit and other utilities.
The call center delivers amazing services with high standards AL and data-driven technology and also has 360-degree customer support.
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12. UNEE SOLUTIONS
Founded in 2006 by Kiran Upadhya, Unee solutions provide sales and business development and business process outsourcing.
With headquarters in Stafford, Texas in the USA, they have additional assets in India and Israel.
Unee solutions mainly focus on lead generation and have both voice and non-voice processes.
They also provide lead generation for a bed and breakfast in Colorado and the agents help in outbound calls and bookings.
Other clients include Kern, Krohne, Cimatron group, and Jurat.
They have diverse processes in business services, information technology, manufacturing, and retail.
Do follow their LinkedIn profile to apply for jobs
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13. OCTOPUS TECH SOLUTIONS
Octopus tech solutions was founded in 2011 and are headquartered in Amritsar with branches in Chandigarh, and Gurgaon.
Octopus tech solutions is an outsourcing firm and have global clients such as Stephen Udoff, club factory and Moneed.
The company offers flexibility in terms of processes for every client according to their business requirements and provides voice, non-voice, virtual assistant, and also e-surveillance.
They have diverse processes in industries such as e-commerce, financial services, and also healthcare.
They also help in launching and growing new companies by helping in web design, e-commerce development, voice, and non-voice support.
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14.SUNTEC INDIA
Suntech Provides Multi-process IT outsourcing services based in New Delhi with branches in Laguna Beach in Calif.
With over 10,000 employees, Suntech India has voice, non-voice, and back-office call center services.
Suntech India boasts many notable clients like Bose, Honda, Pepsico, and Nielson among many others.
It has diverse verticals like Automotive, e-commerce, education, legal, financial services, manufacturing, media, and also retail.
They also provide services like ePublishing, eCommerce, Photo Editing, digital marketing, App and Web, and managing data.
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15. TECHSPEED INC
An outsourcing company based in Portland, Techspeed Inc was founded in 2002 and has an office in Pune, India.
With clients like Bank of America, Merril Lynch, Taxpayer Association of Oregon and C2 Financial Corp.
Techspeed has over 250 employees and specializes in voice, non-voice, market research, and also web development.
They are engaged in various industries like advertising and marketing, business services, financial services, information technology, legal, manufacturing, politics, non-profits, and also real estate.
They are also known to provide data processing solutions, personalized customer services, AI and machine learning, and data entry and mining.
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16. TRUPP GLOBAL
This Bangalore-based company was founded in 2010 and offers non-voice and BPO back-office services, Voice support, and also transcription services.
They also have processes in diverse sectors like education, business services, financial services, healthcare, information technology, real estate, and retail.
They have over 6 years of experience with a 95% customer retention rate.
They also provide software development for start-ups, large firms, and SMBs and help them build new software to solve their business problems.
They follow a customer-centered approach and cutting technology that focuses on both customer and client needs.
You can follow their LinkedIn profile to look for current jobs
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17. Hinduja Global Solutions
A part of Hinduja Group, the company started in 2000 and is present across 10 countries with 24 delivery centers in India.
With various sectors such as healthcare, banking, travel, insurance, hospitality, retail, telecommunications, media, and many more, there are over 24,000 employees working for Hinduja Global Solutions.
With headquarters in Bangalore, Hinduja Global solutions provide outsourcing solutions and have many clients including clients from Fortune 500.
They specialize in localized solutions and customer interaction with both voice and non-voice processes.
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18. Accenture Solutions Pvt Ltd (BPO)
One of the leading BPOs in India, Accenture has over 699,000 employees and provides end-to-end customer service.
They are located in over 200 cities across 50 countries and its headquarters are in Dublin, Ireland.
They work with 89 Fortune Global 100 and have also been recognized as the fortune world's most admired company for 20 years.
They specialize in diverse industries including healthcare, financial services, energy, electronics and high tech, customer relationship management, industrial equipment, Outsourcing/BPO, retail, insurance, supply chain management, utilities, and much more.
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19. 3i Infotech Ltd
Founded in 1993, 3i Infotech Ltd is a global information technology company that helps clients with their technology solutions.
With headquarters in India, the company has branches in over 50 countries across 5 continents.
The company is engaged in diverse industries such as Wealth Management, Government Manufacturing, Retail, Insurance, Banking, and Capital markets among many more.
They provide services such as It services and BPO for all of these industries.
The company was started with the idea of servicing the ICICI investor family with high-quality service to the shareholders.
Over the years, they have become a global technology company with over 4,000 employees.
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20. Genpact
Another leading global outsourcing company, Genpact has its headquarters in New York and has over 100,000 employees across 30 countries.
They are also named on the Forbes list of the best employers for diversity in the year 2022.
They have branches in Bangalore, Bhopal, Chennai, Delhi, Gurgaon, and Hyderabad. Dehradun, Ghatkesar among many other places.
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Conclusion
These are some of the best BPOs in India. There's no doubt that BPO is one of the fastest-growing sectors in IT and India has many opportunities due to cheap labor, talent, and many English-speaking professionals.
These companies Outsource their work to Indian companies to cut down on costs and get better-skilled professionals to help their business grow.
A person can get into BPO with many options such as voice, non-voice process, Data entry, data processing, back end process, and many more.
frequently asked question
Q1. Is BPO a good job?
With a lot of growth opportunities, BPO is indeed a good option.
Q2. Which BPO is best in India?
Accenture, Genpact, TCS, Wipro, and Infosys are among the best BPOs in India.
Q3. What is a TCS BPO job?
A TCS BPO has many options such as voice, non-voice, and other backend jobs for a company.
Q4. How many BPO companies are there in India?
There are around 374 BPO companies in India.
Here are my best picks:
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